PicToon
Support

Help with PicToon

Answers to the questions we get most. If yours is not here, email [email protected] — include your iPhone model, the iOS version and the style you were using, and you will get a reply from a human.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple, not inside PicToon. On your iPhone open Settings, tap your name, tap Subscriptions, select PicToon and choose Cancel Subscription. Cancel at least 24 hours before the renewal date, including during a free trial.

How do I restore a purchase on a new phone?

Open PicToon, go to the subscription screen and tap Restore Purchases while signed in with the same Apple account you used to buy it.

My generation failed or came back wrong. What now?

Try again with a sharper, better-lit photo where the face is large in the frame. If a generation fails for a technical reason, the credits or free generation used are not lost. If it keeps failing, email us with the style name and we will look into it.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com with the Apple account used for the purchase.

Where are my generated images stored?

In the app's own gallery on your device. Tap the save button to also copy a result to your iPhone camera roll. Deleting the app deletes the in-app gallery, so save anything you want to keep.

Does PicToon work on iPad or Android?

It is built for iPhone and requires iOS 15.0 or later. It runs on iPad in iPhone compatibility mode. There is no Android version yet.

Getting better results

  • Light beats resolution. A well-lit photo from an older phone gives a better result than a dark photo from the newest one.
  • Fill the frame. The face should be a good part of the picture. Distant full-body shots lose likeness.
  • One subject at a time for portrait styles. Group photos work, but each face gets less attention.
  • Full body for figures and video. Action figure, stadium and video styles need to see the whole body to build a pose.
  • Avoid heavy filters on the source photo — the AI reinterprets them and results get muddy.